Appointment Reschedule or Skip

Rescheduling Policy:

To maintain a thorough and consistent cleaning job, we encourage our clients to keep their regularly scheduled cleaning appointments. However, if you need to reschedule, please do so using our appointment reschedule form. This form is required for all rescheduling requests.

Depending on the frequency of your service, additional time may be needed to restore your home to its proper condition on our next visit. Therefore, we charge a skip fee of $35.00, which will be added to your next cleaning.

Please note that rescheduling requests made within the cancellation window (48 hours of the appointment) will result in a cancellation fee (see cancellation policy). However, cleanings rescheduled within the same week of the original cleaning date (within 7 days of the original appointment) will not incur additional charges.

Cancellation and Lockout Policy:

At Amazing Maids, we value the time of our employees and clients. Therefore, we honor a firm 48-hour cancellation policy. If you need to cancel or reschedule your appointment, please do so at least 48 hours before your scheduled cleaning. This allows us to offer the time slot to other clients. If you cancel or reschedule within the 48-hour window, you will be charged 50% of the total service fee.

Please note that same-day cancellations, inability to access your home upon arrival, or turning our employees away at the door upon arrival will result in a full price of the service fee. This is because we are unable to fill the appointment slot in such a short amount of time.