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Frequently Asked Questions About Amazing Maids House Cleaning Services

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FAQ About Amazing Maids House Cleaning Services

Many of our Amazing Maids customers have specific questions about our house cleaning services, and because we believe communication is a key component in keeping our customers happy, we’ve compiled a list of questions that our customers frequently ask about our house cleaning services.

We look forward to partnering with you to keep your home healthy and clean. If you have a question about something you don’t see covered in our FAQ, please give us a call at (508) 458-1333. Our staff would be happy to assist you.

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FAQ & Answers

Will the initial cleaning take longer?

Yes. In order to bring your space up to our standard, the first cleaning will often take longer than the following visits so that we can give your space the deep cleaning it deserves and learn your home’s unique needs.

What’s included in your services?

Please click on this Services We Offer link to review a detailed list of what is included in our services.

Do I need to be home while my house is being cleaned?

No, but it is certainly your preference. Most of our customers aren’t home but the vast majority purchase a lockbox or trust us with a key and alarm code. For additional security, all house keys are individually coded and secured in our office. (Click here on this link for the recommended lockbox).

What time do Amazing Maids arrive to clean?

We clean Monday through Friday between 8:00 a.m. and 5:00 p.m. We will do our best to schedule your cleaning on your preferred day and time.

What about my pets?

We love them, and we’ll treat them like our own. Your special instructions are noted on our work order so the cleaning technician will know your wishes concerning your pets.

Who provides the chemicals and equipment?

We do! Amazing Maids comes to your home fully equipped to clean with top-quality products and commercial vacuums. However, because Amazing Maids is flexible, if requested and provided, we may clean with your preferred products.

Who does Amazing Maids hire to clean my home?

We only pick the best! Our cleaning technicians are experienced, trained, careful, reliable, and honest employees. We keep a close eye on our staff, and if they don’t love their job and care deeply about their performance, they don’t stick around. Our average employee tenure is three to six years, and some have celebrated 10 years of employment with us! We are proud of the culture we have built, and our employees are proud to be a part of our team. This sets us apart from the other cleaning companies around and our clients benefit from our unusually low turnover.

Can I provide special instructions for my cleaning technician?

We encourage it! Special instructions will enhance the cleaning experience you receive. However, it is very important you communicate any special instructions directly to the office so that we can place them in the permanent notes section of your file. This makes your notes available to any cleaning technician that may clean your home in the future, as well as a reminder for your regular cleaning technician.

Will you send the same cleaning technician each time?

We make our best efforts to send the same cleaning techs each time. It’s the most efficient but we do not guarantee it. We are managing both our staff and clients’ needs which are constantly in flux. If you are sent an alternate cleaning technician, our staff have access to detailed information about your preferences and requests to ensure consistency of our services.

How do I pay for my cleaning service?

Payments are due at the time of service. We will charge your credit card on file after your cleaning has been completed.

Do I need to tip my cleaning technician?

It’s not expected, but it is greatly appreciated for work well done. We have found it common for clients to tip at the end of each cleaning or make a larger tip at the end of the year. Please make sure money left as a tip is marked as such. Tips may also be added to your credit card payment. Please note that 100% of the tips go directly to the cleaning technicians performing the job.

Are you bonded and insured?

Amazing Maids offers a worry-free home cleaning service solution. Most independent maid services are not insured, which makes homeowners liable. We are fully insured, licensed, and bonded for your protection and ours. In addition, Amazing Maids pays employee payroll taxes and income taxes so you are not liable for them.

What if I need to cancel my appointment?

Give us 24 business hours’ notice of your change in plans and we will promptly reschedule or cancel your cleaning. Please note we are not open on the weekends. If you need to make changes to a cleaning scheduled on Monday, please contact us the Friday before.

Do I have to sign a contract?

No. You can cancel the service anytime you wish.

What if something is broken or damaged during a cleaning?

If something gets broken or damaged, our staff are trained to photograph it and report it immediately, without reprimand. They are careful and considerate of each space they attend, but every now and then accidents do happen. Once reported to the office, we contact you to discuss a fair and quick resolution. We do ask that any irreplaceable items are put away and anything you are concerned about is noted at the time of booking.

What if my cleaning falls on a holiday?

We observe the following holidays:

New Year’s Day

Memorial Day

Independence Day

Labor Day

Thanksgiving Day

Christmas Day

If a routine cleaning falls on one of these holidays, we will contact you in advance to reschedule your cleaning. We work on many federal holidays. Unless you cancel service, you can expect us to arrive as scheduled, if your cleaning date falls on any holiday except those stated above.

What precautions are you taking to prevent the spread of COVID-19?

The health and safety of our clients and employees are of the utmost importance to us. Click on these Covid-19 Protocols to review our latest COVID-19 protocols. Extra precautions are taken: In order to avoid cross-contamination we have removed toilet brushes from our cleaning kits. Please ensure every bathroom in your home has its own toilet brush. (Click here on this link for the recommended toilet brushes).

What is your guarantee?

100% Happiness Guaranteed! We pride ourselves on our clean track record; however, if you are dissatisfied with your cleaning we will return within 24 hours and happily re-clean any unsatisfactory areas at no cost to you.

Where can I view all policies?

Click on the Customer Guidelines link to review our customer guidelines.

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Complete our online instant quote form to get your customized house cleaning estimate. Select the time of your cleaning, add any additional services you would like, then hit the “submit” button. Once you have filled out this form, an Amazing Maids representative will get in touch with you shortly to confirm the details for your house cleaning appointment.

Contact Amazing Maids for Immediate Questions About House Cleaning Services We Offer!

You can reach an Amazing Maids cleaning expert during office hours, Monday – Friday 8:00 am – 5:00 pm, or by email anytime. We’ll respond quickly and schedule your cleaning right away! Contact us if you have any questions or concerns, or just want to learn more about our Cleaning services. Amazing Maids will be happy to help!


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